At Jessenia Original, we believe every watch deserves a strap with its own identity. We offer premium, tailor-made straps for Apple Watch, Samsung, and iconic mechanical brands. If your model isn’t listed, simply contact us—we specialize in creating bespoke designs for any timepiece.

Every detail is crafted to your preference. Choose from premium full-grain leathers, custom lining colors, and refined edge paints. Complete your look by selecting your preferred stitching style and a buckle finish in silver, black, or rose gold.

We ensure an impeccable fit by sizing every strap to your exact proportions. For a truly unique touch, add a custom engraving—such as a name, date, or meaningful message—to make the piece uniquely yours.

Each strap is meticulously handcrafted for comfort, durability, and style. Whether it’s a treat for yourself or a meaningful gift, our straps are designed to be timeless companions to your favorite watch.

What Our Customers Say

  • “Truly one of a kind.”

    “Jessenia Original captures elegance and simplicity in every design. I’ve never received so many compliments — each piece feels personal and timeless. — Emily T, Hong Kong

  • “Craftsmanship that speaks.

    “From the packaging to the product itself, you can feel the passion behind Jessenia Original. The quality exceeded my expectations — it’s art you can wear. — Hannah L, Hong Kong

  • “A beautiful experience."

    Shopping at Jessenia Original isn’t just about buying something — it’s about feeling inspired. The service was warm and thoughtful, and the pieces are absolutely stunning. — Sophie M, Taiwan

FAQ

Where can I buy watch straps?

You can place an order online through our official store or visit our Jessenia Original retail locations at Mira Place One in Tsim Sha Tsui and Central Market.

  • Mira Place One: Shop 101A, 1/F, Mira Place One, 132 Nathan Road, Tsim Sha Tsui
  • Central Market: Shop 205, 2/F, Central Market, 93 Queen’s Road Central

Can I pick up my order in-store?

Our main sales channel is online ordering with delivery. For in-store pickup, please contact us first to confirm if arrangements can be made.

What payment methods are accepted?

We support multiple secure and convenient payment options:

  • Credit Cards: VISA, MasterCard, American Express (AMEX), UnionPay
  • Digital Payments: PayPal, Alipay, AlipayHK, Apple Pay, Google Pay

Choose the method that suits you best — our checkout process is quick and safe.

Can I change or cancel my order after payment?

If you need to modify or cancel your order after it’s been placed, please contact our customer service team as soon as possible. We’ll do our best to assist based on the shipping status. Orders that have already been shipped cannot be changed or canceled.

What should I do if the strap has defects or damage?

If you receive a damaged or defective product, please contact us within 14 days of receipt and provide photos. We will arrange a replacement or refund for you.

Is there a warranty for the straps?

Yes. All straps come with a 6-month limited warranty from the purchase date. For non-human-caused breakage, we’ll provide a replacement service.

Can I customize a strap?

Yes! We offer custom strap services — you can add your signature, text, or numbers, and freely choose the strap size, color, and buckle finish to create your own unique design.
Customization is currently available for Apple Watch and Samsung Watch series.

Are the materials safe and hypoallergenic?

All straps are made from high-quality, scratch-resistant materials with European vegan leather lining that’s skin-friendly and helps reduce allergy risks.

How do I choose the right strap size? What if it doesn’t fit?

Select based on your watch model and lug width. If the size isn’t suitable after receiving it, we offer an exchange service.

Can I install the strap myself?

Yes. All straps feature quick-release spring bars or dedicated adapters — no tools are needed. You can swap straps within seconds. For step-by-step instructions, please refer to our Watch Strap Installation Guide.

How do I clean and maintain my strap?

  • Metal straps: Wipe gently with a soft cloth.
  • Leather straps: Avoid moisture and prolonged sun exposure. Use a soft cloth to maintain texture.

For detailed care tips, refer to our Watch Strap Care Guide.

Is there free shipping in Hong Kong? How long does delivery take?

Yes! All watch strap purchases include free shipping within Hong Kong.

Local delivery options:

  • SF Express: around 1–3 business days
  • Hongkong Post Standard Mail: around 2–4 business days

For other countries or regions, additional shipping fees may apply depending on location. Please refer to our Shipping Policy for the latest details.