How long will it take to receive my order?

Please check the normal delivery time for different destinations:Hong Kong: 1-3 working daysSouth East Asia: 5-7 working daysEurope and US: 2-4 weeks We’re doing our best to deliver it promptly for you.

How to track my order?

Please track your order at our Tracking page https://17track.net/en

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.Check out our shipping policy page for more details: https://jessenia-original.com/policies/shipping-policy

I never got my order, what to do?

Please make sure you tracked your order from our Tracking page. Or contact us by Whatsapp or email.

What is your return policy?

Please check our return/refund/exchange policy here.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

Free local shipping. See our shipping policy.

Frequently Asked Questions

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